Who We Are

Our website address is: https://hempress.co.za.
At Hempress.co.za, we are committed to protecting your privacy.
This policy outlines how we collect, use, and protect your information.

Information We Collect

When you visit our website, we may collect the following types of information:

1. Personal Information: Name, email address, shipping address, payment information, etc., when you make a purchase or create an account.
2. Comments: When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
3. Anonymised Data: An anonymised string created from your email address (hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
4. Media: If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included, as visitors can download and extract location data from these images.
5. Cookies: We use cookies to enhance your experience, track visitor usage, and manage shopping cart and account sessions.
   
   

How We Use Your Information

We use the information collected in the following ways:

• To process and fulfil your orders.
• To personalise your experience and respond to customer service requests.
• To improve our website based on user feedback.
• To prevent fraud and enhance security.

Cookies and Tracking Technologies

1. Comments: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year.
2. Login Cookies: If you visit our login page, we set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we set up cookies to save your login information and screen display choices.
3. Additional Cookies: If you edit or publish an article, an additional cookie is saved in your browser to indicate the post ID of the article. It expires after one day.
4. Embedded Content: Articles on our site may include embedded content (e.g., videos, images). Embedded content from other websites behaves as if you visited the other website and may collect data, use cookies, and track your interaction.

Who We Share Your Data With

1. Service Providers: We share your information with trusted third-party service providers who assist us in operating our website, processing payments, and providing services to you.
2. Comments: Visitor comments may be checked through an automated spam detection service.
3. Data Sharing: If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

1. Comments: If you leave a comment, the comment and its metadata are retained indefinitely to recognise and approve any follow-up comments automatically.
2. User Accounts: For users that register on our website, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where Your Data is Sent

Visitor comments may be checked through an automated spam detection service. Your information may also be processed by third-party service providers that help us operate our website.

Security of Your Information

We use various security measures to protect your personal information, including encryption, secure servers, and firewalls. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Your continued use of the site after any modifications to the policy will constitute your acknowledgment of the modifications and your consent to abide by the revised policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@hempress.co.za.